Our Home Owner’s Guide has been written to aid you into better understanding of the operation, components, usage and general maintenance of your plumbing and heating system in your new home, in the hope that being furnished with this information, will aid you in getting the best from your system and prolong the life span.

Whilst we realise you have your new home and there is a lot to take in, we recommend you take the time to know at least what you should do in the event of:

  • No heating or hot water
  • How to pressurise your system
  • Isolate your water

These are considered key points you should be aware of and they are all explained in this homeowners guide because when you have no heating or hot water, you can apply these simple steps to remedy the situation and mitigate your inconvenience and loss.

Also in this pack we cover Boiler, cylinder, solar servicing and maintenance, so you can understand the need to service on a yearly basis and what it entails. Manufacturers will NOT warranty any products without proof of servicing after 12 months.

Any information and or advice in this pack is purely generic and although we have tried to make it all encompassing this guide should always be read in conjunction with the manufacturer’s user guides and instructions, as these may differ may differ.

How to identify your system
Identifying key components in the system
Wastes & Drains
Getting the best from your system
Servicing & Maintenance
Heating Pressure
If your boiler isn’t working
How to bleed radiators
Frequently Asked Questions


We have tried to make this documents as helpful as possible to aid you in understanding your plumbing and heating in your property; with the advice given as useful and reliable as possible. 

The purpose of this advice is to provide homeowners and landlords with general guidance and useful tips only. It doesn’t necessarily deal with every important topic or cover every aspect of the topics with which it deals and might not be relevant or appropriate in all circumstances. It is not designed to provide professional advice or financial advice and should not be relied on as such. 

If in any doubt, you should consult an appropriately qualified expert for specific advice before acting on any of the information contained in the document. You should never attempt to carry out any activity which may put you or others at risk or which may cause damage to your or anyone else’s property. 

The activities described shouldn’t be attempted by anyone under the age of 18, or the inexperienced. Some activities such as those involving gas or electricity should only be carried out by qualified professionals. Always read and follow any relevant manuals and safety instructions. 

To the extent permitted by law, we accept no responsibility (including loss, damage or injury) for your use of the advice in this document.